Once you have earned at least $10 of available Cash Back, you can request a Cash Back payment. To request a payment, log in to your GoCashback account and click the 'Request Payment'button. You can receive Cash Back payments via PayPal, Check, Gift Card and Helipay.

Most orders will be posted to your account in a short time from either the ship date or the order date depending on merchant policy. If you still cannot find your order in your account after 7 days, you can add your purchase request through the GoCashBack website, we will inform you after further verification. If you have problems adding your purchase online, you can just send your order confirmation (PDF, JPEG or PNG) including Order date, Order number, Order details, Order amount(exclude tax, shipping and handling fee) to support@gocashback.com.

It can take up to 120 days for Cash Back to become available. This depends on the product and the merchant. Also, in some cases it could take longer than 120 days if the merchant has placed an extension on the order.

Pending: Pending orders stay in the 'Pending' state for 120 days to account because of different store return policies, order cancellations and to provide ample time for collection of commissions from stores.

Available: Your pending order Cash Back will become available after 120 days of purchase. You can request for the payment when you have over $10 available Cash Back. Your Registration Bonus / Activity Bonus will become available automatically once you have $10 order Cash Back available.

Processing: You have requested for the payment, it is pending by our financial team to pay.

Paid: We have credited the amount to your related account. Please note that for payment via check, it might take several business days to arrive.

Shop through GoCashBack and earn up to 30% Cash Back at your favorite stores. How? Our stores pay us a fee when you shop. We then share the fee directly with you - it's just that simple. Incredible deals don't end with Cash Back. We hunt down the best coupons and exclusive offers and post amazing deals on hot products. You save big by using coupons and getting Cash Back at the same time! With this deal layering method, you really stack up the savings. Best of all, we never charge a membership fee or require mail-in rebate forms. We just send you your cash, no strings attached.

Join for free simply by giving us your email address. We need your email so we can contact you when you have earned Cash Back. Sign up or sign in to get started. You can start shopping and earn Cash Back as soon as you sign-up. Click here for details.

Purchases you make at GoCashback stores are only credited if you start your shopping session at GoCashback.com and click to a store via GoCashback link or use the GoCashback toolbar. As much as we'd like to give you Cash Back even if you do not start shopping via a GoCashback link, we have no way of proving you are our member to the store without your click. If you have items in your shopping cart, you may not earn your cashback until you completely empty your shopping cart and start a new shopping session via the GoCashback link. If you click through GoCashback and make a purchase, then go elsewhere on the web and return to that store to make a second purchase, your second purchase will not earn a Cash Back reward. Please remember you must click through a GoCashback link every time you shop at a store site. If you use multiple windows on your browser, the window in which you shop at the store must have come from a GoCashback link. Also, while virtually all product purchases at the stores are eligible for Cash Back, there are a limited number of products that do not qualify for Cash Back. Please do not using any 3rd party coupon for additional discount because it might negate the cashback on your order. Please note the product and service exclusions for each merchant.

Check: We will send a check directly to you - mailing fees are on us. You can change your personal settings (including your address) on the Account Settings page. Be sure your settings are updated before we send out a payment. This payment method only available for address within U.S. Please note we cannot bill to company. 

PayPal: We will deposit your payment in your PayPal account - sender fees are on us. Just enter your full name and mailing address into the personal information page for verification purposes. Your PayPal account must also be verified. 

Gift Cards：(U.S. Only) We provide hundreds of gift cards for you to redeem , and you can get an extra payout bonus or save extra when you redeem cash back for gift cards.

Helipay: We will directly deposit your payment into your Chinese Debit Card account - sender fees are on us. Please just enter the bank name, your account name and card numbers into the personal information page for verification purposes.

Sending payments with a check usually takes about 21 business days and sometimes it will take more depending on your location. If it has been more than a month, please contact us.

Status on your account shows 'Paid'. It means you should receive this within 24-72 hours, but if you have not received it after 72 hours, please contact us.

Your payment request will be processed within 7-14 business days.

You can check the payment history in My Account-> Withdrawals.

Yes. In order to receive Cash Back you must first sign up for a GoCashback account. It will only take a minute, and you only need to provide an email address and password to get started. If you are not a GoCashback member, you can still use GoCashback to find coupons and compare prices but you will not earn Cash Back.

Log in to your account and go to the account settings page. In the Personal Settings Section, simply enter your new new password and click save changes.

Click “Forgot Password” next to the sign in section and follow the steps to reset your password.

Log in to your GoCashback account and go to the Account Settings page. In the edit payment method section choose your payment method and click save changes.

Cash Back becomes unavailable when the store notifies GoCashback that the purchase may be fraudulent. In some cases, your purchase may incorrectly be marked as fraudulent. If this is the case, please let us know and we will review the purchase with the store. If the purchase is deemed to be not fraudulent, we will change the Cash Back to available.

Go to My Account > Missing Cash Back> Submit a Claim, and submit the order information, screen shot of your order which includes Order date, Order number, Order details, Order amount (exclude tax, shipping and handling fee).

Merchant needs this information when we transfer the Missing Cash Back Order information to them for further verification. If you need help on this, please send the order details and the pictures to our support email: support@gocashback.com

1. Check the terms on the merchant page see if the merchant allows or not. Check if there is the sentence of '• Missing Cash Back inquiry is not available for this merchant.' .

2. You can only submit the order inquiry after 7 days of purchase. All the merchant listed in the order inquiry section is generated based on your click history.

If your order is in processing, it means your order has been forwarded to the merchant for further verification. We can only post the order Cash Back to your account after we get confirmation from the merchant that the order is affiliated with gocashback.com.

It depends on the merchant, sometimes takes 2-7 weeks. Sometimes it takes longer. We will let you know immediately once the merchant processed the order inquiry. Download GoCashBack App is the easiest way to check the order status and the order inquiry result.

Your referral bonus will become available when your friends have $10 Cash Back available.

Not only can you receive Cash Back for shopping, but you can also be rewarded for referring your friends. You will receive $5 for each friend you refer to GoCashBack.com. Just for signing up, your friend will receive $10 registration bonus in their account. When your friends shop, you will earn additional Cash Back. For more details, go to https://www.gocashback.com/user/refer

Your sign up bonus will become available when you have $10 Cash Back available.

No, you can only get the reward from the friends referred by you directly.

There is no upper limit for referral rewards. The more you promote, the more rewards you will receive. However, if any fraudulent recommendations are discovered, the account will be closed.

We work daily to ensure our members will enjoy a variety of goods and services from quality stores. If you would like to recommend a store, simply contact us at support@gocashback.com. We will do whatever we can to best serve your request.

Returns are subject to the return policy of the store from which you made the purchase. If you return or cancel an item, we will reverse any Cash Back earned from that sale. Exchanges also usually reverse Cash Back rewards. In the process of an exchange, the store cancels the old order and replaces it with a new one. When the store creates the new order, it usually fails to capture the referral from GoCashback in order to credit us. To avoid losing Cash Back on an exchange, we recommend returning the merchandise and making a new transaction via GoCashback.

Yes, your shopping information is secure and private. While we can see which stores you visit, we do not collect information on the items you browse while you're on the store's website. The store will notify us of the order details and order amount 1-7 days after you complete your purchase. GoCashback will always be free and will never sell your email address to anyone. GoCashback does not collect credit card information.